Returns and Refunds

Under The Consumer Protection (Distance Selling) Regulations 2000. You have the right to cancel an order without reason by the end of the seventh working day after the day on which you receive your goods. This does not apply to business to business transactions. The Buyer must obtain an RMA (Return Merchandise Authority) number from 365ink. The RMA number will be valid for a period of fourteen days from the date of issue by 365ink. 365ink reserves the right to refuse delivery of Goods after this period. All returned goods must have the RMA number marked clearly on the package. 365ink reserves the right to refuse delivery of any Goods returned without an RMA number. This does not affect your statutory rights.

Your RMA Number

Should you wish to return a product please request a RMA by telephone, email, fax or by writing to us clearly stating your full details, order number and reasons for the return.

If Product is faulty

Should a product ever fail to operate or become faulty simply contact us and request a RMA number. We will exchange it for new or credit the purchase price at our discretion.

If Product is not faulty

If you have ordered the wrong product, please request a RMA number and return the product unopened and in it's original re-saleable packaging for an exchange or a full refund at our discretion. 365ink reserve the right to charge a 10% re-stocking fee (excluding VAT) in the event that a product is returned that is not faulty.

If your goods are damaged

In the unlikely event your order is damaged in transit please contact us immediately on . Please also retain the original packaging for returning with your order. We will arrange for a prompt replacement or refund, whichever you prefer.

Shortages

In the extremely unlikely event that not all items of your order are received by you, you must inform 365ink within 48hrs receipt of the goods. Unfortunately we cannot accept claims after that time.